How to cancel a purchase on the realreal

Q: Is there a fee for cancellations?

There is typically no fee for canceling an order within the 24-hour window, but check their policies for any updates.

To cancel a purchase on The RealReal, you need to contact their customer service within 24 hours of placing your order.
Once you reach out, they’ll guide you through the process.
You can contact them via phone or email, and it’s best to have your order details handy.
Keep in mind that after the 24-hour window, cancellations become trickier.
If your order has already shipped, you may need to initiate a return instead.
The RealReal has a straightforward return policy that allows you to send back items within a specific timeframe.
Make sure to review their guidelines on returns for the best experience.
Being prompt and clear in your communication can really help speed things along.
Check your spam folder if you don’t see a response from customer service.
Always keep records of your transactions and communications for reference.
If you’re unsure about any step, don’t hesitate to ask customer service for clarification.
They are there to help you navigate the process smoothly.
Remember that each situation may vary, so stay informed about their policies.
Make your cancellation request as soon as possible to avoid complications.
This proactive approach can save you time and frustration.
Stay updated with any changes in their policies for the future.
Knowing how to handle cancellations can make online shopping less stressful.
Keep this guide handy for any future purchases on The RealReal.

Can I cancel my order after 24 hours?

No, you generally cannot cancel your order after 24 hours, but you can initiate a return if it has already shipped.

How do I contact customer service for cancellations?

You can contact The RealReal’s customer service via phone or email. Have your order details ready for a quicker response.

What if my item has shipped?

If your item has shipped, you’ll need to follow their return policy to send it back instead of canceling the order.

Is there a fee for cancellations?

What should I do if I don’t receive a response?

If you don’t receive a response from customer service, check your spam folder, or try reaching out again.

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