No, you cannot return items purchased from The RealReal in-store. All returns must be processed through their online platform. This policy helps maintain a streamlined process for both customers and the company.
The RealReal has a strict return policy that applies to all items. If you’ve made a purchase and wish to return it, you’ll need to initiate the return through their website.
Once you start the return process online, you’ll receive further instructions on how to send your item back. It’s important to ensure that the item is in its original condition and packaging to qualify for a refund.
Make sure to check the specific return window for your item, as it can vary depending on the type of product purchased. Keeping track of your purchase details will help you navigate the return process smoothly.
If you have questions about your return or need assistance, The RealReal’s customer service team is available to help. They can provide guidance on how to handle returns and any other inquiries you may have.
Can I return items purchased online to The RealReal store?
No, items purchased online must be returned through the online return process.
What is The RealReal’s return policy?
The RealReal allows returns within a specified period, typically 30 days, for items in their original condition.
How do I initiate a return for The RealReal?
You can initiate a return by logging into your account on The RealReal’s website and following the return instructions provided.
Are there any fees for returning items to The RealReal?
Generally, The RealReal does not charge a fee for returns, but you may need to cover shipping costs.
What should I do if my item is damaged or not as described?
If your item is damaged or not as described, contact The RealReal customer service immediately for assistance with your return.