Returning items to The RealReal is easy and can be done within 14 days of receiving your order.
First, ensure the item is in its original condition with attached tags. You’ll need your order number handy for the return process.
Log into your account on The RealReal’s website. Navigate to the “Orders” section and find the item you wish to return. Click on the return option next to the specific order.
Next, choose your preferred return method. The RealReal usually offers a prepaid shipping label for your convenience. Print this label and securely package the item for shipping.
Drop off the package at the designated shipping carrier. Keep the tracking information until your return is processed.
Expect to receive your refund within a few days after The RealReal confirms they’ve received the item back in good condition.
Make sure to check your email for updates on your return status. Following these steps will ensure a smooth return process.
How long do I have to return an item to The RealReal?
You have 14 days from the date of delivery to return an item to The RealReal.
What condition must items be in for a return?
Items must be in their original condition with all tags attached to be eligible for a return.
Can I return items I bought on sale?
Sale items are generally final sale and cannot be returned, so check the item details before purchasing.
What if I lost my return shipping label?
If you lost your return shipping label, you can log back into your account and reprint it from the “Orders” section.
How long does it take to get my refund?
Refunds are typically processed within a few business days after The RealReal receives your returned item.