No, The RealReal does not send your items back. Once you consign items with The RealReal, they are sold on the platform, and you typically won’t get them back unless specific conditions are met.
If your item doesn’t sell within a certain timeframe, The RealReal may allow you to reclaim it. However, you’ll need to request the return, and there could be fees involved depending on the circumstances.
Items that don’t meet quality standards or are deemed unauthentic may also be returned. It’s crucial to read the terms of service carefully so you understand what to expect.
The RealReal has a rigorous authentication process that can sometimes lead to items being rejected. If this happens, you will be notified, and you can choose to have your item returned.
For items that sell, you’ll receive a percentage of the sale price once it’s sold. So, it’s important to have realistic expectations about the process when consigning your luxury goods.
Can I get my item back after consigning with The RealReal?
Generally, no. Once items are consigned, they are sold on the platform. However, if an item doesn’t sell within a specific timeframe, you can request its return.
What happens if my item is rejected?
If your item is rejected during the authentication process, The RealReal will notify you and you can request its return.
Are there any fees for returning items?
Yes, there may be fees associated with returning items, particularly if they are not sold within the specified period.
How long does it take to receive a return?
The return time can vary, but you should expect a few weeks for processing once a return request is approved.
What items are typically not accepted for consignment?
Items that do not meet The RealReal’s quality standards, or are deemed unauthentic, are typically not accepted for consignment.